Technical Assistance

Do your windows need maintenance and technical assistance? Our mission is to ensure complete customer satisfaction, always responding to their requests promptly, with complete accuracy and professionalism. To ensure maximum effectiveness of our maintenance service, we provide technical assistance to our projects and products to fulfill our customers’ needs.

Our team is at your disposal to:

N

Carry out periodic adjustments and lubrications on our window systems, whenever requested*

N

Assure any necessary repairs resulting from the activation of the Janela Pura’s guarantees (see guarantees section).

N

Advise the customer on carrying out additional work related to the installation of our window systems.

*NOTE: the cost of this assistance should be supported by the costumer.

Please check the type of windows you have installed, as well as the problem. This information is essential to identify possible causes and solve your issue as quickly as possible. This service operates during business hours, Monday through Friday, excluding holidays and vacation periods.

Fill out the form below to request technical assistance for your window frames. This will ensure a quick and efficient technical assistance solution.