technical assistance
Need windows maintenance and technical assistance? Our mission is to ensure complete customer satisfaction, always responding to their requests promptly and with complete accuracy and professionalism. To ensure maximum effectiveness of our maintenance service, we have technical assistance teams available for our customers’ needs (only for our projects).
Our team is at your disposal for:
Carry out periodic adjustments and lubrications on our window systems, whenever requested*
Carry out any necessary repairs resulting from the activation of the guarantees provided by Janela Pura (see guarantees section)
Advise the customer on carrying out additional work related to the installation of our window systems.
*NOTE: the cost of this assistance should be supported by the costumer.
Please check the type of windows you have installed, as well as the problem. This information is essential to identify possible causes and resolve your issue as quickly as possible. This service operates during business hours, Monday through Friday, excluding holidays and vacation periods.
Fill out the form below to request technical assistance for your window frames. This will ensure a quick and efficient technical assistance solution.